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More InfoReview Generation and Management Programs
- Why Is It So Important to Respond To Both Negative AND Positive Reviews?
- Can You Remove My Negative Reviews?
- How Do You Get Me More Reviews?
- Do You Respond to Every Review and Are They Generic?
By responding to online reviews you are thanking and acknowledging your customers for their feedback, just as you would if they were to compliment your business in person. A response to a negative review is for the benefit of anyone seeing that review, not just the reviewer. It shows the business is aware of any issues their customers may be experiencing and that they are actively working to resolve these issues.
Unfortunately, we cannot simply remove a review from the internet. Every reviewer is entitled to their voice. What we can do is flag a review that violates that site’s terms and conditions. If that particular listing site agrees with our request, they will remove the review. We would still advise responding to the review in the meantime. This way other potential customers (who may not know the reviewer is misinformed) will not assume the review is accurate.
Consider having us run a review generation campaign for you. Our platform can be used to solicit reviews from customers by simply uploading a list of customer names and emails. You can ask for feedback and direct them to leave this feedback on popular sites like Facebook, Google and Yelp.
We ran a campaign for one of our clients with approximately 100 email contacts. As a result, it generated 2-3 positive reviews in less than two hours and increased their average star rating from a 2.1 to 3.1.
Review responses are never canned, and always tailored to the review content.We respond to every single review coming in whether it is on Facebook, Yelp, Google, Trip Advisor etc.
